communication

Asking “How Did You Hear About Us?” Might Not Work in the Digital Age

Consider the number of avenues a prospective patient has to find your practice—mailers, referrals,...

The 80:20 Principle

Have you heard of the 80:20 Principle? It states that 80% of your results...

DentistChats Merges With Ruby Receptionists

DentistChats is merging with Ruby Receptionists. Serving more than 1,500 markets and engaging in...

“Root Cause” on Netflix: Can Root Canals Make You Sick?

There is a documentary on Netflix called Root Cause that is about an apparent...

Make Sound a Key Part of Your Marketing Mix

Thanks to an aging population and a more health-conscious society, the dental sector is...

Dentists Advised to Avoid Jargon in Dealing With Patients

The Dental Defence Union (DDU) advises professionals to use plain English and avoid the...

How to Switch Software Systems as Painlessly as Possible

Changing practice management software systems is a process that will make any dentist a...

Reducing No-Shows and Cancellations

Last week I received an email from a dentist asking for advice in regards...

Three Tips to Maximize Your Multiplier

Most dental service organizations (DSOs) and practice owners are leaving big money on the...

Dental Plan Customer Satisfaction Increases in 2018

Strongly driven by a significant increase in claims and reimbursement experience, overall customer satisfaction...