High Costs Top Patient Complaints About Dental Practices

Dentistry Today
0 Shares

The unexpected and high costs of services and treatment are the most common complaint that patients have about dental practices, according to a survey by DentaVox, followed closely by the quality of those services and treatments and long waiting times. Overall, the top complaints included:

  • Unexpected high costs of services and treatments (20.9%)
  • Quality of dental services and treatments (19.3%)
  • Long waiting times (15.4%)
  • Post-treatment complications and adverse reactions (7.6%)
  • Adverse incidents during treatments (5.6%)
  • Poor hygiene (5.6%)
  • Delays in diagnosis (4.8%)
  • Inappropriate behavior of dental staff (4.8%)
  • Use of old technology and methods (4.5%)
  • No or too little explanation about services and treatments (3.9%)
  • No or too little consideration of patient desires (2.9%)
  • No or too little consideration of patient symptoms (2.8%)

Some of these issues matter more than others, explained DentaVox, which also asked its respondents which complaints were the most serious. According to the survey, the most serious complaints included:

  • Quality of dental services and treatments (18.2%)
  • Poor hygiene (13.6%)
  • Post-treatment complications and adverse reactions (10.3%)
  • Unexpected high costs of services and treatments (9.5%)
  • Adverse incidents during treatments (9.2%)
  • Use of old technology and methods (7.0%)
  • Inappropriate behavior of dental staff (6.5%)
  • Delays in diagnosis (6.2%)
  • Long waiting times (5.0%)
  • No or too little consideration of patient symptoms (3.4%)
  • No or too little explanation about services and treatments (2.9%)
  • No or too little consideration of patient desires (1.9%)
  • All are equally serious (5.0%)

So how many complaints would cause patients to choose a different dental practice? DentalVox crunched those numbers too:

  • Several serious complaints (40.6%)
  • One serious complaint (23.3%)
  • Many complaints (16.1%)
  • Several non-serious complaints (14.9%)

Related Articles

Most Patients Would Pay More for Less Painful Anesthetic Procedures

Dentistry’s Recovery Levels Off

73% of Patients Have Lied to Their Dentist