patient experience

The Patient Experience Matters Even in Times of Crisis

As you struggle to establish a new normal, safety is rightfully your number one...

Seniors Need Effective Dental Care Too

My great-grandmother “GG” was scrappy, maybe because she was a product of the roaring...

The Eight Qualities of Great Customer Service in Dentistry

Customer-centered service is the key to any successful business, and dentistry is no different....

Patients Prefer Preventive Care, According to GDC Survey

The General Dental Council (GDC) has published the results of its 2018/19 Patient and...

Why Aren’t Dental Practices Shooting More Three-Pointers?

Believe it or not, there was a time when taking three-point shots during an...

Use Painless Injections for a Better Patient Experience

Injections terrify patients. Dr. Steven T. Cutbirth explains how painless injections can lead to...

The DSO Model Offers Advantages to Dentists

Dental service organizations (DSOs) have rapidly expanded within the last 20 years, and their...

Do Your Team Members Have the HQ Factor?

I have come to agree with so many in the business sector who have...

What Your Dental Practice Can Learn from the Southwest Airlines Experience

Companies like Southwest Airlines are renowned for their exceptional customer experience. As a Southwest...

Use Email Marketing to Build Patient Loyalty

Most dental practices would like to concentrate on acquiring new patients. But they forget...