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How Good Is Your Customer Service?

Five-star customer service is the highest level of customer service that can be offered...

Reopening and Recovering: Taking Steps Back to the New Normal

Right now, every industry is facing a turning point. After months of social distancing...

Free Guide Explains New Safety Protocols to Dental Patients

As more patients return to dentists for routine care, Dental Patient Care in the...

Use Teledentistry to Protect Your Patients and Team as You Reopen

It may be a case of being careful what you wish for. During the...

OSHA Issues Social Distancing Guidelines for Employers

The US Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued an...

Tennessee Practices Reopen While Massachusetts Waits

The Centers for Disease Control and Prevention (CDC) continues to recommend that dental practices...

Three Key Areas to Improve During COVID-19

In light of current events, most dental practices are reducing hours or temporarily closing...

Surviving COVID-19: Where Should Practice Owners Begin?

“These are unprecedented times.” It’s the phrase we’ve heard repeatedly over the last few...

Dentistry on the COVID-19 Frontlines

I am the CEO of the largest dental services organization (DSO) in New York...

Patients Prefer “Modern” Dental Practices

Most patients prefer more “modern” dental practices—those that send both appointment reminders and payment...