customer service

The Real Purpose of the New Patient Phone Call

New patients are the lifeblood of any practice, and almost every new patient has...

How Happy Are Your Patients?

When I ask dentists about how happy their patients are, I am always told...

The Most Powerful Distinction Between Customer Service and Leadership

With so many practices delivering comparable products and services to their patients (also known...

How Good Is Your Customer Service?

Five-star customer service is the highest level of customer service that can be offered...

How to Create a Resilient Practice During Tough Times

More than ever, dentists are wondering what they can do during this downtime. Now...

How to Market Your Practice and Keep Your Patients During the Epidemic

We recognize that most practices are taking the ADA’s recommendation and closing their doors...

Never Lose Sight of Who You Serve

When was the last time you answered the phone at the front desk of...

Emergency Treatment Yields New Patients and Boosts Production

Dr. Roger Levin explains how you can find new patients and increase production by catering...

The Eight Qualities of Great Customer Service in Dentistry

Customer-centered service is the key to any successful business, and dentistry is no different....

Does Your Dental Practice Provide the Mercedes-Benz Experience?

Mercedes-Benz earns its reputation as an industry leader in luxury vehicles through its commitment...