New center for technology provides expert support of integrated dental and business office technologies
MELVILLE, N.Y., April 16, 2012 /PRNewswire/ — Henry Schein, Inc. (NASDAQ: HSIC), the largest provider of health care products and services to dental, medical and animal health office-based practitioners, today announced the opening of the Henry Schein TechCentral Solutions Center to provide expert customer support for dental and office technology solutions. TechCentral brings together experts in Dentrix practice management solutions, computers, networking, the Internet and other business technologies, who work together as one team to provide each customer 360-degree support, not just single-product help. TechCentral offers customers one-number-to-call access to Henry Schein support experts who will answer questions and solve problems related to integrated dental office technology.
“Dental practices achieve greater office efficiencies, lower operating costs and provide better patient care when they invest in integrated, networked technologies,” said Jim Harding, Senior Vice President and Chief Technology Officer of Henry Schein, Inc. “As more front office and operatory technologies integrate and rely on a rock-solid business network, dental practices need a trusted support partner who they can turn to for help. Henry Schein’s TechCentral Solution Center now makes it faster and easier for our customers to get the expert support that they need without having to call several companies.”
Henry Schein customers can call the TechCentral Solutions Center support line at (800) 522-2164 or learn more at www.henryscheintechcentral.com/sc. Customers with specific product support questions may also continue to contact Dentrix and TechCentral technical support teams through existing toll-free support numbers and web-based options.
“Excellent customer support is a long-term commitment we make to each Henry Schein customer,” said Kevin Bunker, President of Henry Schein Practice Solutions. “Our holistic support of integrated technology starts with helping customers plan their hardware and software investments to match their business objectives, and continues with exceptional technical support to keep their practices running efficiently.”
Headquartered in American Fork, Utah, Henry Schein’s TechCentral combines experts from Henry Schein’s Dentrix and TechCentral support teams to triage, diagnose and resolve problems holistically. In addition, TechCentral also incorporates Henry Schein’s recently expanded development lab, where dental, medical and office technology manufacturers collaborate and test their products for tighter integration, higher reliability and faster implementation. The development lab allows Henry Schein to expand its line of TechCentral office solutions, which currently include end-to-end solutions for high-performance computers, office networks, scanning and printing, phone systems and audio visual systems.
About Henry Schein, Inc.
Henry Schein, Inc. (NASDAQ: HSIC) is the world’s largest provider of health care products and services to office-based dental, medical and animal health practitioners. The Company also serves dental laboratories, government and institutional health care clinics, and other alternate care sites. A Fortune 500® Company and a member of the NASDAQ 100® Index, Henry Schein employs nearly 15,000 Team Schein Members and serves approximately 775,000 customers.
The Company offers a comprehensive selection of products and services, including value-added solutions for operating efficient practices and delivering high-quality care. Henry Schein operates through a centralized and automated distribution network, with a selection of more than 90,000 national and Henry Schein private-brand products in stock, as well as more than 100,000 additional products available as special-order items. The Company also offers its customers exclusive, innovative technology solutions, including practice management software and e-commerce solutions, as well as a broad range of financial services.
Headquartered in Melville, N.Y., Henry Schein has operations or affiliates in 25 countries. The Company’s sales reached a record $8.5 billion in 2011, and have grown at a compound annual rate of 18% since becoming a public company in 1995. For more information, visit the Henry Schein Web site at www.henryschein.com.