Dental insurance carrier Superior Dental Care (SDC) reports that a recent data security incident may have resulted in unauthorized access to some of its members’ personal information. SDC first identified suspicious activity within an employee’s email account on January 23, 2019, and immediately took steps to secure the account. Third-party forensic experts than investigated the nature and scope of the incident.
On February 11, 2019, the investigation determined that the email account was subject to unauthorized access by an unknown party from December 21, 2018, until January 23, 2019. Specific information potentially accessed may include members’ names, addresses, Social Security numbers, and payment and medical information related to dental services. SDC is notifying potentially affected members.
SDC also has established a hotline for members who are seeking additional information about the incident. Members can call (800) 810-5638 Monday through Friday, from 8 am to 8 pm ET. Members also can find information about how they can protect against fraud and identity theft as well as obtain additional credit and identity monitoring resources in the letters that SDC will send them notifying them about the incident via mail.
Since the incident, SDC reports that it has updated its processes to further strengthen its systems to protect its members’ personal information and that it will continue to work with third-party experts to help ensure the highest levels of security.
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