UnitedHealthcare Vision and Dental plans each have been ranked highest in customer satisfaction among the nation’s vision and dental carriers, according to recent reports from J.D. Power.
UnitedHealthcare’s cumulative score of 825 for vision was the highest of the plans analyzed, including ranking No. 1 in all five categories measured (coverage, cost, communications, customer service and reimbursement). UnitedHealthcare’s cumulative score of 806 for dental was the highest among dental plans, including taking the top spot for four of the five key categories.
UnitedHealthcare vision and dental plan members have benefited from various investments in data, technology, and innovation, including online and mobile resources that help people more effectively evaluate and access eye and oral services. Recent enhancements include virtual dental care resources to help people receive oral care services 24/7, along with innovative benefit designs that provide children and adults improved access to comprehensive eye exams and prescription eyewear.
Another key offering from UnitedHealthcare is an integrated approach for employers that combine medical benefits with specialty plans, including vision or dental coverage. This integrated approach provides members with a more simplified experience and enables employers to help improve employee health outcomes, increase productivity and lower costs, including the ability to potentially save up to 4% on medical premiums.
The J.D. Power 2021 U.S. Vision Plan Satisfaction Report is based on responses from more than 1,110 vision plan members, while the J.D. Power 2021 U.S. Dental Plan Satisfaction Report is based on input from over 1,203 dental plan enrollees. Both reports were fielded between September through October 2021.
“Each individual, employer and community we serve has unique health care needs, which requires a commitment from our entire organization to deliver great products at a fair price, with superior customer service that promotes whole-person health,” said Tom Wiffler, CEO, UnitedHealthcare Specialty Benefits. “UnitedHealthcare brings a local-market focus and national resources that enables us to meet the oral and eye health needs and enhance the overall well-being of the more than 23 million people enrolled in our vision plans and over 23 million individuals in our dental plans.”
As millions of Americans make benefit decisions during the fall’s open enrollment season, it is important for people to make adding vision and dental coverage a priority. In fact, a recent UnitedHealthcare survey found that 81% of people with health benefits consider it “important” to have access to vision and dental coverage.
UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. In the United States, UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.3 million physicians and care professionals, and 6,500 hospitals and other care facilities nationwide.
The company also provides health benefits and delivers care to people through owned and operated health care facilities in South America. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified health care company.
For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on Twitter.