Billing Platform Determines Real-Time Eligibility of Patient Benefits

Richard Gawel


Vyne Dental’s Vyne Trellis dental billing platform is designed to help dental practices improve and manage their revenue cycles, exchange encrypted health information, and determine real-time eligibility of patient benefit coverage levels.

The platform features a web-based user interface designed to support and simplify secure, remote billing teams and workflows.

Also, its real-time benefit play eligibility verification reduces the manual time that practice employees spend interacting with payers, the company said. Practice billing and claims managers receive verification of patient benefits in real time through the web-based platform.

The platform’s electronic attachment submission solution boasts connections to more than 800 payers across the country, Vyne Dental said. Its feature-rich portal integrates the practice’s submitted, processed, and paid claims as well as any supporting claims attachments to each patient and their respective payer, according to the company. 

Validation capabilities identify potential errors such as a missing insurance subscriber number, claim form information, and patient and provider information before submitted documents to a payer, helping prevent rejected claims, speed adjudication, and create efficiency across a practice’s revenue cycle, Vyne Dental said.

Dental practices also can enroll in Vyne Trellis’ Electronic Remittance Advice (ERA) Benefits and Features option. Through it, they receive electronic remittance advice through Vyne Trellis. Available in electronic format, the individual ERAs are populated alongside a patient’s claim in Vyne Trellis, allowing billing managers to easily identify outstanding patient balances, Vyne Dental said.

Vyne Trellis also provides automatic claim status updates, tool tips, and other features to help users understanding rejections and take action to correct claims in the platform from virtually any device, anywhere with Internet access, the company said.

Tooltips help claims managers identify why a claim is rejected and what can be done to correct and reprocess rejected claims quickly and efficiently, Vyne Dental said. Also, the company said, Vyne Trellis’ claim search feature allows a practice to locate a processed claim for up to two years after the claim was processed.

Steve Roberts, president of Vyne Dental, said the current limitations for verifying eligibility are tedious, painful, and time consuming, yet these verifications are crucial to ensuring the financial success of any practice and enriching patient relationships.

Real-time eligibility enables practices to streamline a traditionally fragmented and manual process while improving patient service, Vyne Dental said. Also, practices that have access to real-time eligibility are better informed on plan maximums, deductibles, care utilization, and the ability to verify whether certain procedure codes are covered under a patient’s benefit plan, the company said.

“Vyne Trellis is an equalizing and landmark revenue cycle practice management platform for any dental practice that desires to improve claims management through real-time eligibility, tracking and monitoring, and unifying claims, attachment, and eligibility requirements,” Roberts said.

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