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The Eleven Essentials of Effective Staff Meetings, Part 2: Getting it Together in the Name of Customer Service

his article is part 2 of a 3-part series that describes the Essentials of...

How Bad Ads Can Undermine Good Practices: Get Your Message in Print Properly and New Patients Will Follow

“No Pain, No Gain!” the headline bellows. If the clichéd message in this ad...

The Power of e

A casual stroll through the local department store to purchase a new wardrobe has...

How Dentists Are Judged by Patients

In the 18 years I managed a dental practice, I never once heard a...

Ten Administrative Tasks for Your Computer Network

It may seem like there are not enough hours in a day to get...

Go Wireless!

The idea of sitting in your living room, backyard, or private office with your...

The Staff’s Role in the Sale of a Practice

How many times have I heard the retiring doctor say, “When I sell my...

Collection Correction: How to Turn Receivables into Cash

Despite all the hottest high-tech wizardry for which you’ve purged and splurged in the...

When Perception Equals RealityWhat is White, What is Light, What is Natural?

In the movie “The Matrix,” the character Morpheus explains that the Matrix is a...

Operatory Computers: Expensive or Investment?

As soon as I get comfortable with something, it changes! Twenty-five years ago, I...