Delta Dental to Administer National Consumer Survey This Year

Dentistry Today


The Delta Dental Plans Association will deploy its Consumer Assessment of Healthcare Providers and Systems (CAHPS) Dental Plan Survey to all 50 states, the District of Columbia, and Puerto Rico in 2021.

“Our mission to advance the oral health of all Americans, and we are proud that we will be the first commercial insurer to deploy the CAHPS Dental Plan Survey nationally,” said James W. Hutchinson, president and CEO of the Delta Dental Plans Association.

“The insights gathered from the CAHPS Dental Plan Survey will better position us to advance patient-centered care and understand patients’ oral health journeys from purchasing a dental plan to visiting the dentist’s office,” Hutchinson said.

The CAHPS Dental Plan Survey is an anonymous standardized questionnaire that asks adult patients about their oral healthcare experiences. Its questions are designed to provide a view into the overall patient experience and satisfaction from every aspect of their oral healthcare interactions, Delta Dental said, including questions related to their dental plan and the care and services received from their dental office.

“The aggregated CAHPS survey results will provide Delta Dental’s network of dentists with keen insights into patients’ experiences, enabling the enhancement of the doctor-patient bond in meaningful, metrics-driven ways,” said Joseph Dill, DDS, MBA, vice president of dental science at the Delta Dental Plans Association.

The survey is a validated patient experience survey tool developed by the Agency for Healthcare Research and Quality. Inaugurated in 1995, the CAHPS survey is used by the US Department of Health & Human Services, the National Committee for Quality Assurance, and Veterans Affairs.

The CAHPS Dental Plan Survey was first administered in 2006 by the US military for the TriCare dental services program. Delta Dental said it will be the first commercial health insurer to deploy it nationally to advance the patient-centered approach to delivering oral healthcare.

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