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71 Insurance Freedom: Is There Such a Thing? Saturday, 30 November 2002 Michael Dolby, DDS, FAGD
72 Stand and Deliver: Fast Track Your Staff to Accountability and Exceptional Performance Thursday, 31 October 2002 Sally McKenzie, CMC
73 Handling Broken Appointments, Low Case Acceptance, and High Stress Through Patient Education Monday, 30 September 2002 Gary Kadi and Michael Masotto
74 Lessons of Management or a Day at the Super Bowl? Monday, 30 September 2002 Mohamed Hussein, DDS
75 How to Schedule Patients Based on Their Clinical Needs, Not Their Checkbooks Saturday, 31 August 2002 Jennifer de St. Georges
76 The Truth About Your Fees Saturday, 31 August 2002 Steven L. Rasner, DMD
77 Win Over Your Staff and Build a Better Practice Wednesday, 31 July 2002 Joe Steven, Jr. DDS
78 Eliminate Killer Words: Transformation to Effective Communication Sunday, 30 June 2002 G. L. Johnson
79 How to Eliminate No-shows, Cancellations, and Accounts Receivable Friday, 31 May 2002 Charles S. Barotz, DDS
80 Practice Marketing and the "Chain of Success" Tuesday, 30 April 2002 Joseph Havill, DMD

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