Written by Dentistry Today Monday, 09 September 2013 11:48
Jericho, NY (September 9, 2013) – In an effort to better accommodate its West Coast customers, Darby Dental Supply, LLC, the largest all-telesales national distributor of dental merchandise, is pleased to announced that it has hired additional telesales account representatives and has expanded its hours of operation.
Specifically, Darby recently hired 30 additional sales representatives for its Chandler, Arizona telesales facility, propelling its total customer service personnel staff to over 50 employees at the West Coast location. Moreover, they have expanded the hours of operation from 9:00 a.m. to 8:00 p.m. to ensure that West Coast customers have convenient customer service access and guaranteed next-day shipping during Pacific Time zone hours.
Moreover, the company recently signed a multi-year lease for its West Coast distribution center located in Reno, Nevada, that will further ensure the company’s ongoing commitment to expand its West Coast presence. Darby established its state-of-the art distribution center in Reno back in 1991 to provide next-day service to its West Coast customers located within the eleven most western states.
In 2011, Darby relocated its Arizona telesales operation from Tempe to Chandler to accommodate the company’s aggressive expansion. With offices located in Wisconsin, Michigan, Tennessee, Florida, Reno and New York, the relocation completed Darby’s planned renovation of all 7 sales offices.
“This is a customer-driven expansion,” explained Anthony Ricigliano, Executive Vice President and General Manager for Darby Dental Supply. “Throughout the years we’ve grown steadily by listening carefully to our customers and providing them with a full-scope of quality services they need to succeed in an increasingly competitive business environment. Both facilities nicely accommodate our expanding sales force and growing roster of products, and the generous space and technology infrastructure of both locations leave us with even more room to grow.”
Darby’s automated distribution center in Reno is comprised of a spacious 100,000-plus square feet. Its high-tech operations ensure that all Darby products are routed quickly and accurately. The facility is equipped with the latest technology in warehouse management, material handling, order processing, and inventory management.
Darby’s Chandler telesales operation spans approximately 6,000 square feet and can comfortably seat more than 50 telesales representatives. In addition, the Chandler office is equipped with the latest computer, telephone, and video conference systems resulting in a modern, cost-effective telesales operation.
In addition to efficiently serving Darby’s West Coast customers, both facilities have created additional employment opportunities in the immediate area and serve as main outlets for the West Coast region.
For more information about all Darby services and products, please visit www.darby.com.
About Darby Dental Supply, LLC
For over 65 years, family owned and operated Darby Dental Supply, LLC has been breaking new ground as the largest all-telesales national distributor of dental merchandise to office-based practitioners in the United States. Through strategic distribution points, the company fulfills over one million shipments per year from leading manufacturers of dental products and equipment.
Darby is committed to providing superior value to the dental professional. All Darby Personal Account Managers have successfully completed a comprehensive regimen of product training and have instant access to their clients’ purchase histories and preferences. Alerting them to manufacturer specials, exclusive offers and even processing product rebates on their behalf, Darby reps work with their clients as strategic partners in helping to reduce fixed costs, save money and continue to grow their business. Honoring a “one customer at a time” philosophy for more than six decades has established Darby Dental Supply as one of the largest, most trusted dental distributors in the nation. For more information, visit www.darby.com.