Written by Dentistry Today
Thursday, 28 July 2011 12:59
Lancaster, Pennsylvania, USA – July 27th, 2011 - Septodont, America's leading manufacturer of anesthetics and producer of quality dental materials has discontinued their automated phone system in favor of a live, friendly voice. In this modern day and age we tend to be impersonal with our use of technology, stated David Benovy, Director of Sales for North America. "We want to be available for our customers and make their Septodont experience one of ease and not frustration from being transferred to a number of departments before finding a resolution to their call." In place of the automated service, Septodont has implemented a phone tree that connects our caller to our customer service personnel who have been trained to answer questions on Septodont products and company. This change is part of our ongoing effort in providing excellent customer to our valued customer.