Boswell, Suzanne

Tuesday, 30 November 1999 00:00

Suzanne Boswell
12108 Amoretto Way
Raleigh, NC 27613

P: (919) 845-4189
F: (919) 845-4188
boswellpresentations.com
boswellseminars.com
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Ms. Boswell is well known in dentistry for her ground-breaking work as a “mystery patient.” An early leader in this approach within the dental profession, her extensive research and work as an “undercover” patient resulted in national and regional awards for her column, "The Patient’s Perspective," and her book, The Mystery Patient’s Guide to Gaining & Retaining Patients. She developed presentations to help teams relate most effectively with patients and with each other. She works with national, regional, and state dental associations as well as many study clubs internationally. Her work is not theoretical—it is evidence-based with statistics to support the concepts presented. She helps build strong teams to handle today’s challenges, including difficult patients, team conflict, and anger in the workplace. Teams learn how to differentiate their practices and how to provide customer service with confidence. Seminars consistently earn top marks with many repeat clients. A few repeat clients include: American Dental Association, American Association of Orthodontists, American Association of Pediatric Dentists, Belgium Academy of Esthetic Dentistry, Ontario Dental Association, Chicago Midwinter Meeting, and Seattle Study Clubs.
Lecture Topics:
Practice Management
Team Building and Cohesion
Conflict Resolution
Interdisciplinary Dentistry and Relationships
Managing Team Dysfunctions
Development of Personal Skills
2013 Lecture Highlights:
Feb 1-2: Seattle Study Clubs, Kona/Maui, Hawaii
Feb 13: Oral Maxillofacial Surgical Consultants of Minnesota; Minneapolis, Minn
Apr TBD: Chicago Dental Society, Chicago, Ill
May 3-7: American Association of Orthodontists, Philadelphia, Pa
To view a complete list of upcoming presentations, visit boswellpresentations.com.
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